2020 Mercedes-Benz CLA-Class reliability
Owners have filed 24 complaints with NHTSA about the 2020 Mercedes-Benz CLA-Class over 7 years — 3 per year. That is more complaints per year than most CLA-Class years here — over the median of the other years, which is 2. NHTSA has no recalls on file for this model year.
24
3
0
7
The complaints owners file most often name Back-over prevention (8 of 24), then Electrical system (8) and Engine (3). Those filings include 1 that reports a crash and 2 that report an injury.
The 2019 CLA-Class has 52 complaints, 2 per year, and the 2021 has 7 complaints, 0 per year. The 2020 has more complaints per year than the 2019. The 2020 has more complaints per year than the 2021.
The complaint rate is complaints filed in this year’s first 3 years on the road, divided by however many of those years have passed. Recalls are a separate count. The numbers are for the US-market 2020 Mercedes-Benz CLA-Class. How we count. Data as of .
Recalls (0)
No recalls on file with NHTSA for this model year.
Complaints by component (24 total)
Show 7 more Show less
1
0
2
0
Complaints filed per year
Excerpts from recent NHTSA complaint filings
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"The turbo and turbo charger is going out on my car"
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"The back-up camara is stuck open on the trunk for more than 30 days now. When I put it in reverse the camara will show for about 5 seconds and then go back to the home screen. I brought this to the attention of my…"
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"While driving, the panoramic sunroof on my 2020 Mercedes-Benz CLA250 4MATIC shattered unexpectedly while fully closed. The interior sunshade was also closed at the time. There was no prior damage and no discernible…"
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"Front Windshield Wipers run randonly when they are not turned on manually. I would be driving and for no reason (no rain or water on the windshield) the wipers would come on and would not turn off when I used the…"
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"My back up camera badge located at the trunk has been permanently stuck open for a few months now when I put car in reverse the screen shows my camera for 2 seconds then disappears and goes back to my Home Screen I…"
NHTSA crash ratings
| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 2020 Mercedes-Benz CLA-Class 4 DR 4WD | Not rated | Not rated | Not rated | Not rated |
| 2020 Mercedes-Benz CLA-Class 4 DR FWD | Not rated | Not rated | Not rated | Not rated |
Stars are how this vehicle did in NHTSA crash tests. They are a safety result, separate from the complaint record. Not rated means that test was not run for this version.
Specs and fitment
Known issues for this generation
NHTSA campaign 23V-732 covers certain 2020 CLA250 vehicles (with A220, GLB250, GLA250, and AMG variants): the vehicle may lack an inspection gauge to check brake-pad wear; dealers install a gauge and provide supplemental owner's-manual information. Campaign 21V-989 covers a single 2020 CLA250 for a contaminated electric power-steering power supply connection that can cause loss of assist; dealers inspect and repair the connection. Confirm open campaigns by VIN.
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Frequently asked questions
Is the 2020 Mercedes-Benz CLA-Class reliable?
Owners have filed 24 complaints with NHTSA about the 2020 Mercedes-Benz CLA-Class over 7 years — 3 per year. That is more complaints per year than most CLA-Class years here — over the median of the other years, which is 2. NHTSA has no recalls on file for this model year.
What are common problems with a 2020 Mercedes-Benz CLA-Class?
The complaints owners file most often name Back-over prevention (8 of 24), then Electrical system (8) and Engine (3). Those filings include 1 that reports a crash and 2 that report an injury.
Is the 2020 Mercedes-Benz CLA-Class more reliable than the years next to it?
The 2019 CLA-Class has 52 complaints, 2 per year, and the 2021 has 7 complaints, 0 per year. The 2020 has more complaints per year than the 2019. The 2020 has more complaints per year than the 2021.
Has the 2020 Mercedes-Benz CLA-Class been recalled?
NHTSA has no recalls on file for the 2020 Mercedes-Benz CLA-Class.
How many complaints have owners filed about the 2020 Mercedes-Benz CLA-Class?
Owners have filed 24 complaints about the 2020 Mercedes-Benz CLA-Class with NHTSA.
What oil does a Mercedes-Benz CLA take?
0W-40 / 5W-30 MB-approved viscosities are common for CLA250 fills on C117 and C118 — confirm the engine sticker.
What does NHTSA campaign 19V-892 cover on early CLA250?
Certain 2015-2018 CLA250 and CLA250 4MATIC vehicles (with CLA45 AMG): the Occupant Classification System may be improperly calibrated and prevent passenger air-bag deployment; dealers replace the passenger seat cushion.
When did the C118 CLA generation start?
Model year 2020 on this site (after C117 2014-2019).