Reliable Auto DB

2020 Mercedes-Benz Metris reliability

Is it reliable?

The 2020 Mercedes-Benz Metris has 0 complaints with NHTSA after 7 years, or 0 per year. That is about even with the other Metris years here. Their median is 0 complaints per year. NHTSA has 8 recalls on file, including Air bag control module, Touchscreen, and Electrical system, software.

2016 Mercedes-Benz Metris
Photo by Kevauto, resized from the original. Wikimedia Commons CC BY-SA 4.0
Complaints

0

Per year

0

Recalls

8

Years on the road

7

Next to 2019 and 2021

The 2019 Metris has 0 complaints, 0 per year, and the 2021 has 0 complaints, 0 per year. The 2020 has about the same number of complaints per year as the 2019. The 2020 has about the same number of complaints per year as the 2021.

The complaint rate is complaints filed in this year’s first 3 years on the road, divided by however many of those years have passed. Recalls are a separate count. The numbers are for the US-market 2020 Mercedes-Benz Metris. How we count. Data as of .

Recalls (8)

Recall air bags, air bag control module 2026-02-06 · NHTSA campaign 26V070000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Remedy Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.
Recall equipment, electrical, infotainment, touchscreen 2025-07-11 · NHTSA campaign 25V463000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Remedy Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
Recall electrical system, software 2022-05-20 · NHTSA campaign 22V360000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Remedy The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Recall gasoline fuel system, delivery, hoses and fittings 2022-03-08 · NHTSA campaign 22V134000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Remedy Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Recall hydraulic brakes, fluid 2022-02-08 · NHTSA campaign 22V066000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Remedy Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Recall electrical system, software 2021-02-05 · NHTSA campaign 21V055000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Remedy DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Recall hydraulic brakes, foundation components, hoses and fittings 2020-11-24 · NHTSA campaign 20V729000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Remedy DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
Recall electrical system, 12V/24V/48V battery 2019-10-08 · NHTSA campaign 19V715000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Remedy DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.

Complaints by component (0 total)

No complaints on file with NHTSA for this model year.

NHTSA crash ratings

Version Overall Front Side Rollover
2020 Mercedes-Benz Metris Cargo VAN RWD Not rated Not rated Not rated Not rated
2020 Mercedes-Benz Metris Passenger VAN RWD Not rated Not rated Not rated Not rated

Stars are how this vehicle did in NHTSA crash tests. They are a safety result, separate from the complaint record. Not rated means that test was not run for this version.

Fuel economy

Trim Engine Transmission Drive City Hwy Combined Annual fuel cost
Metris (Cargo Van) 2L, 4-cyl Automatic 7-speed Rear-wheel drive 21 24 22 MPG $3650
Metris (Cargo Van) 2L, 4-cyl Automatic 7-speed Rear-wheel drive 20 24 22 MPG $3650
Metris (Cargo Van, LWB) 2L, 4-cyl Automatic 7-speed Rear-wheel drive 21 24 22 MPG $3650
Metris (Cargo Van, LWB) 2L, 4-cyl Automatic 7-speed Rear-wheel drive 20 24 22 MPG $3650
Metris (Passenger Van) 2L, 4-cyl Automatic 7-speed Rear-wheel drive 20 24 21 MPG $3800
Metris (Passenger Van) 2L, 4-cyl Automatic 7-speed Rear-wheel drive 19 23 21 MPG $3800

Specs and fitment

1st generation, 2016–2023
Body styles Van
Oil 0W-40 or 5W-40 (MB-Approval oils; other viscosities by temperature) , 8.1 qt capacity
Tire size 225/55R17 (common US OEM; some markets also 205/65R16 or 225/60R16)

Known issues for this generation

Recall 18V-497 covers certain 2017-2018 Mercedes-Benz Metris vehicles: the drive shaft securing bolts may loosen at the automatic transmission flange. Dealers replace the transmission flange and securing bolts and clean the shaft seal. Recall 21V-055 covers certain 2016-2020 Metris vehicles, and also certain 2019-2020 Sprinter vehicles: the communication-module software for the automatic emergency call system may be incorrect; dealers update the software.

Compare

Previous year 2019 Mercedes-Benz Metris Next year 2021 Mercedes-Benz Metris See every Mercedes-Benz Metris model year →

Frequently asked questions

Is the 2020 Mercedes-Benz Metris reliable?

The 2020 Mercedes-Benz Metris has 0 complaints with NHTSA after 7 years, or 0 per year. That is about even with the other Metris years here. Their median is 0 complaints per year. NHTSA has 8 recalls on file, including Air bag control module, Touchscreen, and Electrical system, software.

Is the 2020 Mercedes-Benz Metris more reliable than the years next to it?

The 2019 Metris has 0 complaints, 0 per year, and the 2021 has 0 complaints, 0 per year. The 2020 has about the same number of complaints per year as the 2019. The 2020 has about the same number of complaints per year as the 2021.

Has the 2020 Mercedes-Benz Metris been recalled?

The 2020 Mercedes-Benz Metris has 8 recalls on file with NHTSA. See the recalls table on this page for dates, components, and remedies.

How many complaints have owners filed about the 2020 Mercedes-Benz Metris?

Owners have filed 0 complaints about the 2020 Mercedes-Benz Metris with NHTSA.

What mpg does a 2020 Mercedes-Benz Metris get?

EPA-rated combined fuel economy for the 2020 Mercedes-Benz Metris is 21.7 MPG. See the fuel economy table on this page for city and highway figures by engine and transmission.

What engine oil does a Mercedes-Benz Metris use?

MB-Approval oils such as 0W-40 or 5W-40 are commonly listed; capacity is about 8.1 qt with filter—verify the viscosity chart for temperature.

What tire size does a Mercedes-Benz Metris commonly use?

A common US OEM size is 225/55R17; some configurations also list 16-inch sizes such as 205/65R16.

What drive-shaft recall covers certain Metris vans?

Recall 18V-497 covers certain 2017-2018 Mercedes-Benz Metris vehicles where drive-shaft bolts at the automatic transmission flange may loosen.