Reliable Auto DB

2021 Mercedes-Benz Metris reliability

Is it reliable?

Owners have filed 0 complaints with NHTSA about the 2021 Mercedes-Benz Metris over 6 years — 0 per year. The other Metris years sit at about the same rate: their median is 0 complaints per year. NHTSA has 7 recalls on file, including Touchscreen, Fuel pump, and Electrical system, software.

2016 Mercedes-Benz Metris
Photo by Kevauto, resized from the original. Wikimedia Commons CC BY-SA 4.0
Complaints

0

Per year

0

Recalls

7

Years on the road

6

Next to 2020 and 2022

The 2020 Metris has 0 complaints, 0 per year, and the 2022 has 0 complaints, 0 per year. The 2021 has about the same number of complaints per year as the 2020. The 2021 has about the same number of complaints per year as the 2022.

The complaint rate is complaints filed in this year’s first 3 years on the road, divided by however many of those years have passed. Recalls are a separate count. The numbers are for the US-market 2021 Mercedes-Benz Metris. How we count. Data as of .

Recalls (7)

Recall equipment, electrical, infotainment, touchscreen 2025-07-11 · NHTSA campaign 25V463000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Remedy Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
Recall Fuel pump 2023-06-26 · NHTSA campaign 23V444000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Remedy Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Recall electrical system, software 2022-05-20 · NHTSA campaign 22V360000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Remedy The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Recall gasoline fuel system, delivery, hoses and fittings 2022-03-08 · NHTSA campaign 22V134000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Remedy Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Recall hydraulic brakes, fluid 2022-02-08 · NHTSA campaign 22V066000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Remedy Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Recall seat belts, rear or other, retractor 2021-07-07 · NHTSA campaign 21V513000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Remedy Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Recall Seats 2021-02-23 · NHTSA campaign 21V106000
Summary Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Metris vehicles equipped with an adjustable front passenger seat. The front passenger seat frame base may not have been welded properly.
Remedy DVUSA will notify owners, and dealers will replace the seat frame base, free of charge. DVUSA issued owners an interim notification on May 6, 2021. The recall began May 13, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZNAT.

Complaints by component (0 total)

No complaints on file with NHTSA for this model year.

NHTSA crash ratings

Version Overall Front Side Rollover
2021 Mercedes-Benz Metris Cargo VAN RWD Not rated Not rated Not rated Not rated
2021 Mercedes-Benz Metris Passenger VAN RWD Not rated Not rated Not rated Not rated

Stars are how this vehicle did in NHTSA crash tests. They are a safety result, separate from the complaint record. Not rated means that test was not run for this version.

Fuel economy

Trim Engine Transmission Drive City Hwy Combined Annual fuel cost
Metris (Cargo Van) 2L, 4-cyl Automatic 9-speed Rear-wheel drive 19 23 21 MPG $3800
Metris (Cargo Van, LWB) 2L, 4-cyl Automatic 9-speed Rear-wheel drive 19 23 21 MPG $3800
Metris (Passenger Van) 2L, 4-cyl Automatic 9-speed Rear-wheel drive 18 22 19 MPG $4200

Specs and fitment

1st generation, 2016–2023
Body styles Van
Oil 0W-40 or 5W-40 (MB-Approval oils; other viscosities by temperature) , 8.1 qt capacity
Tire size 225/55R17 (common US OEM; some markets also 205/65R16 or 225/60R16)

Known issues for this generation

Recall 18V-497 covers certain 2017-2018 Mercedes-Benz Metris vehicles: the drive shaft securing bolts may loosen at the automatic transmission flange. Dealers replace the transmission flange and securing bolts and clean the shaft seal. Recall 21V-055 covers certain 2016-2020 Metris vehicles, and also certain 2019-2020 Sprinter vehicles: the communication-module software for the automatic emergency call system may be incorrect; dealers update the software.

Compare

Previous year 2020 Mercedes-Benz Metris Next year 2022 Mercedes-Benz Metris See every Mercedes-Benz Metris model year →

Frequently asked questions

Is the 2021 Mercedes-Benz Metris reliable?

Owners have filed 0 complaints with NHTSA about the 2021 Mercedes-Benz Metris over 6 years — 0 per year. The other Metris years sit at about the same rate: their median is 0 complaints per year. NHTSA has 7 recalls on file, including Touchscreen, Fuel pump, and Electrical system, software.

Is the 2021 Mercedes-Benz Metris more reliable than the years next to it?

The 2020 Metris has 0 complaints, 0 per year, and the 2022 has 0 complaints, 0 per year. The 2021 has about the same number of complaints per year as the 2020. The 2021 has about the same number of complaints per year as the 2022.

Has the 2021 Mercedes-Benz Metris been recalled?

The 2021 Mercedes-Benz Metris has 7 recalls on file with NHTSA. See the recalls table on this page for dates, components, and remedies.

How many complaints have owners filed about the 2021 Mercedes-Benz Metris?

Owners have filed 0 complaints about the 2021 Mercedes-Benz Metris with NHTSA.

What mpg does a 2021 Mercedes-Benz Metris get?

EPA-rated combined fuel economy for the 2021 Mercedes-Benz Metris is 20.3 MPG. See the fuel economy table on this page for city and highway figures by engine and transmission.

What engine oil does a Mercedes-Benz Metris use?

MB-Approval oils such as 0W-40 or 5W-40 are commonly listed; capacity is about 8.1 qt with filter—verify the viscosity chart for temperature.

What tire size does a Mercedes-Benz Metris commonly use?

A common US OEM size is 225/55R17; some configurations also list 16-inch sizes such as 205/65R16.

What drive-shaft recall covers certain Metris vans?

Recall 18V-497 covers certain 2017-2018 Mercedes-Benz Metris vehicles where drive-shaft bolts at the automatic transmission flange may loosen.