2023 Toyota Prius Prime (PHEV) reliability

Is it reliable?

The 2023 Toyota Prius Prime (PHEV) has 5 complaints with NHTSA after 4 years, or 1 per year. That is the fewest complaints per year among the 8 Prius Prime (PHEV) years on this site. NHTSA has 4 recalls on file, including Switches and knobs, Display, and Labels.

2024 Toyota Prius Prime — Photo by Mr.choppers, resized from the original. Wikimedia Commons CC BY-SA 3.0

Complaints

Per year

Recalls

Years on the road

What owners report

The complaints owners file most often name Electrical system (3 of 5), then Powertrain (2) and Exterior lighting (1).

Next to 2022 and 2024

The 2022 Prius Prime (PHEV) has 8 complaints, 3 per year, and the 2024 has 12 complaints, 4 per year. The 2023 has fewer complaints per year than the 2022. The 2023 has fewer complaints per year than the 2024.

The complaint rate is complaints filed in this year’s first 3 years on the road, divided by however many of those years have passed. Recalls are a separate count. The numbers are for the US-market 2023 Toyota Prius Prime (PHEV). How we count. Data as of 2026-10-16.

Recalls (4)

Recall electrical system, wiring, switches and knobs 2026-01-28 · NHTSA campaign 26V049000

Summary Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius Prime, 2023-2026 Prius, and 2025-2026 Prius Plug-in Hybrid vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.

Remedy Dealers will modify the rear door switch circuits, free of charge. Owner letters were mailed July 13, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB03 and 26TA03. This recall expands and replaces NHTSA recall number 24V274. Vehicles repaired under the previous recall will need to have the new remedy performed.

Recall back-over prevention, display 2025-10-30 · NHTSA campaign 25V744000

Summary Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Remedy Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

Recall Labels 2024-07-23 · NHTSA campaign 24V548000

Summary Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

Remedy GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.

Recall electrical system, wiring, switches and knobs 2024-04-17 · NHTSA campaign 24V274000

Summary Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius and Prius Prime vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.

Remedy Dealers will replace both right and left rear door opener switches, free of charge. Owner letters were mailed August 9, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TB06 and 24TA06.

Complaints by component (5 total)

Electrical system

Powertrain

Exterior lighting

Latches, locks, and linkages

Crash-flagged

Fire-flagged

Injury reports

Death reports

Complaints filed per year

Excerpts from recent NHTSA complaint filings

"The vehicle exhibits an unaddressed factory programming defect where the Plug-In Charge Control ECU fails to enter sleep mode while plugged in or resting. This causes continuous, heavy parasitic drain on the 12V…"
Powertrain, Electrical system · filed 2026-08-19
"My 2023 Prius Prime cannot be charged normally in hot weather without triggering a thermal-protection fault on its high-voltage charging system. Avondale Toyota diagnosed it in writing: "CODE P1CE996 CHARGER COOLING FAN…"
Powertrain, Electrical system · filed 2026-07-15
"There is an unexplained loss of 12V power from the 12V battery, and the car will not start. This was reported to the local Toyota dealership on 12/5/25. The car had to be jumped in order to drive it to the…"
Electrical system · filed 2026-02-23
"The contact owns a 2023 Toyota Prius Prime. The contact stated that upon approaching the vehicle after it had been parked and turned off in the garage, the contact noticed that the hatch door was opened. The contact…"
Latches, locks, and linkages · filed 2025-01-30
"The contact owns a 2023 Toyota Prius Prime. The contact stated while driving 40 MPH with the headlights activated, the low-beam headlights were not providing adequate illumination to light the sides of the roadway…"
Exterior lighting · filed 2024-10-03

NHTSA crash ratings

Version	Overall	Front	Side	Rollover
2023 Toyota PRIUS PRIME 5 HB FWD	5 stars	4 stars	5 stars	5 stars

Stars are how this vehicle did in NHTSA crash tests. They are a safety result, separate from the complaint record. Not rated means that test was not run for this version.

Fuel economy

Trim	Engine	Transmission	Drive	City	Hwy	Combined	Annual fuel cost
Prius Prime	2L, 4-cyl	Automatic (variable gear ratios)	Front-wheel drive	50	47	48 MPG / 550 mi range	$1350
Prius Prime SE	2L, 4-cyl	Automatic (variable gear ratios)	Front-wheel drive	53	51	52 MPG / 600 mi range	$1250

Specs and fitment

Second generation plug-in (XW60), 2023–present

Body styles Liftback

Oil SAE 0W-16 (SAE 0W-20 may be used temporarily if 0W-16 is unavailable; replace with 0W-16 at the next oil change) , 4.4 qt capacity

Tire size 195/65R15, 215/45R17 (trim-dependent; aligns with Prius liftback fitments) front / 195/65R15, 215/45R17 (trim-dependent) rear

Known issues for this generation

Recall 26V-049 covers certain 2023-2026 Prius Prime and Prius Plug-in Hybrid vehicles (along with other Prius variants listed in the campaign). Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly. Toyota states this recall expands and replaces NHTSA recall 24V-274. Recall 24V-274 covers certain 2023-2024 Prius and Prius Prime vehicles for the same rear door switch condition; dealers modify the rear door switch circuits.

Compare

Previous year 2022 Toyota Prius Prime (PHEV) Next year 2024 Toyota Prius Prime (PHEV) See every Toyota Prius Prime (PHEV) model year →

Frequently asked questions

Is the 2023 Toyota Prius Prime (PHEV) reliable?

What are common problems with a 2023 Toyota Prius Prime (PHEV)?

The complaints owners file most often name Electrical system (3 of 5), then Powertrain (2) and Exterior lighting (1).

Is the 2023 Toyota Prius Prime (PHEV) more reliable than the years next to it?

Has the 2023 Toyota Prius Prime (PHEV) been recalled?

The 2023 Toyota Prius Prime (PHEV) has 4 recalls on file with NHTSA. See the recalls table on this page for dates, components, and remedies.

How many complaints have owners filed about the 2023 Toyota Prius Prime (PHEV)?

Owners have filed 5 complaints about the 2023 Toyota Prius Prime (PHEV) with NHTSA.

What mpg does a 2023 Toyota Prius Prime (PHEV) get?

EPA-rated combined fuel economy for the 2023 Toyota Prius Prime (PHEV) is 50 MPG. See the fuel economy table on this page for city and highway figures by engine and transmission.

What oil does a Toyota Prius Prime take?

SAE 0W-16 on XW50 (2017-2022) and XW60 (2023-on); SAE 0W-20 may be used temporarily if 0W-16 is unavailable, then replace with 0W-16 at the next oil change.

What does recall 26V-049 cover on Prius Prime?

Certain 2023-2026 Prius Prime and Prius Plug-in Hybrid vehicles (with other Prius variants): water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.

When did the XW60 Prius Prime start?

Model year 2023 on this site.