Reliable Auto DB

2020 Jeep Grand Cherokee reliability

Is it reliable?

The 2020 Jeep Grand Cherokee has 238 complaints with NHTSA after 7 years, or 21 per year. That is the fewest complaints per year among the 13 Grand Cherokee years on this site. NHTSA has 3 recalls on file, including Engine and engine cooling, Fuel pump, and Camera.

2012 Jeep Grand Cherokee
Photo by Navigator84, resized from the original. Wikimedia Commons CC BY-SA 3.0
Complaints

238

Per year

21

Recalls

3

Years on the road

7

What owners report

The complaints owners file most often name Electrical system (72 of 238), then Engine (50) and Powertrain (39). Those filings include 24 that report a crash, 5 that report a fire, and 10 that report an injury.

Next to 2019 and 2021

The 2019 Grand Cherokee has 367 complaints, 26 per year, and the 2021 has 403 complaints, 79 per year. The 2020 has fewer complaints per year than the 2019. The 2020 has fewer complaints per year than the 2021.

The complaint rate is complaints filed in this year’s first 3 years on the road, divided by however many of those years have passed. Recalls are a separate count. The numbers are for the US-market 2020 Jeep Grand Cherokee. How we count. Data as of .

Recalls (3)

Recall Engine and engine cooling 2023-06-08 · NHTSA campaign 23V411000
Summary Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Remedy Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Recall diesel fuel system, delivery, fuel pump 2022-06-09 · NHTSA campaign 22V406000
Summary Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Remedy Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Recall back-over prevention, sensing system, camera 2020-09-10 · NHTSA campaign 20V191000
Summary Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Remedy Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Complaints by component (238 total)

Electrical system
72
Engine
50
Powertrain
39
Air bags
17
Fuel and propulsion system
17
Speed control
15
Service brakes
13
Steering
13
Forward collision avoidance
9
Back-over prevention
8
Structure
8
Suspension
8
Engine and engine cooling
6
Seat belts
5
Visibility and wipers
5
Lane departure
3
Diesel fuel system
2
Equipment
2
Exterior lighting
2
Fuel system, gasoline
2
Wheels
2
Seats
1
Tires
1
Show 15 more Show less
Crash-flagged

24

Fire-flagged

5

Injury reports

10

Death reports

0

Complaints filed per year

12019262020212021162022322023342024652025432026
Excerpts from recent NHTSA complaint filings
  • "ABS module completely malfunctioned from a shortage. Threw up 7 different codes, even threw up my check engine light for a bit. Can’t even use cruise control because my “memory system” and “park sense” are unavailable.…"
    Electrical system, Service brakes, Forward collision avoidance · filed 2026-09-20
  • "The screen in my vehicle which controls alot of the functions like temperature volume sos emergency calls is experiencing delamination cause the screen to ghost touch things which is a safety hazard when driving in the…"
    Electrical system · filed 2026-09-11
  • "The dashboard material has come loose and bubbled up. This issue is concerning in that: 1) the structural integrity of the dashboard itself is uncertain; failed adhesive alone can't account for this (my photo doesn't do…"
    Unknown or other · filed 2026-09-08
  • "Exhaust system design defect. Original manifold system started to fail at approximately 40,000 miles, allowing CO gasses to enter vehicle cabin exposing passengers, including children, to potentially deadly exhaust…"
    Unknown or other · filed 2026-09-04
  • "I am writing to make you aware of a safety issue that I have encountered with my 2020 Jeep Grand Cherokee Laredo. On August 21, 2026, the gas pedal/throttle control just fell off as I was driving myself and infant on a…"
    Speed control, Unknown or other · filed 2026-09-03

NHTSA crash ratings

Version Overall Front Side Rollover
2020 Jeep Grand Cherokee SRT SUV 4WD Not rated Not rated Not rated Not rated
2020 Jeep Grand Cherokee SUV 2WD 4 stars 4 stars 5 stars 3 stars
2020 Jeep Grand Cherokee SUV 4WD 5 stars 4 stars 5 stars 4 stars
2020 Jeep Grand Cherokee Trackhawk SUV 4WD Not rated Not rated Not rated Not rated

Stars are how this vehicle did in NHTSA crash tests. They are a safety result, separate from the complaint record. Not rated means that test was not run for this version.

Fuel economy

Trim Engine Transmission Drive City Hwy Combined Annual fuel cost
Grand Cherokee two-wheel drive 3.6L, 6-cyl Automatic 8-speed Rear-wheel drive 19 26 21 MPG $3100
Grand Cherokee four-wheel drive 5.7L, 8-cyl Automatic 8-speed All-wheel drive 14 22 17 MPG $4350
Grand Cherokee four-wheel drive 3.6L, 6-cyl Automatic 8-speed All-wheel drive 18 25 21 MPG $3100
Grand Cherokee SRT four-wheel drive 6.4L, 8-cyl Automatic 8-speed All-wheel drive 13 19 15 MPG $5300
Grand Cherokee Trackhawk four-wheel drive 6.2L, 8-cyl Automatic 8-speed All-wheel drive 11 17 13 MPG $6150

Specs and fitment

WK2 generation, 2012–2021
Body styles SUV
Oil 5W-20 (3.6L); 5W-30 (5.7L HEMI) , 6 qt capacity
Tire size 265/60R18 to 265/50R20 (trim dependent)
Towing capacity 7,200 lbs

Known issues for this generation

Recall 20V-475 covers certain 2014-2016 Grand Cherokees with the 3.0L EcoDiesel (shared with Ram 1500): the crankshaft-position sensor tone wheel may delaminate so the engine cannot sync injector and cam timing and may stall; dealers update PCM software to fall back on the cam signal (FCA W58). Diesel-only—gasoline WK2 trucks are outside that campaign. Confirm open Takata and other VIN-specific campaigns on NHTSA before purchase; WK2 also appears on multiple FCA air-bag and fuel campaigns by year.

Compare

Previous year 2019 Jeep Grand Cherokee Next year 2021 Jeep Grand Cherokee See every Jeep Grand Cherokee model year →

Frequently asked questions

Is the 2020 Jeep Grand Cherokee reliable?

The 2020 Jeep Grand Cherokee has 238 complaints with NHTSA after 7 years, or 21 per year. That is the fewest complaints per year among the 13 Grand Cherokee years on this site. NHTSA has 3 recalls on file, including Engine and engine cooling, Fuel pump, and Camera.

What are common problems with a 2020 Jeep Grand Cherokee?

The complaints owners file most often name Electrical system (72 of 238), then Engine (50) and Powertrain (39). Those filings include 24 that report a crash, 5 that report a fire, and 10 that report an injury.

Is the 2020 Jeep Grand Cherokee more reliable than the years next to it?

The 2019 Grand Cherokee has 367 complaints, 26 per year, and the 2021 has 403 complaints, 79 per year. The 2020 has fewer complaints per year than the 2019. The 2020 has fewer complaints per year than the 2021.

Has the 2020 Jeep Grand Cherokee been recalled?

The 2020 Jeep Grand Cherokee has 3 recalls on file with NHTSA. See the recalls table on this page for dates, components, and remedies.

How many complaints have owners filed about the 2020 Jeep Grand Cherokee?

Owners have filed 238 complaints about the 2020 Jeep Grand Cherokee with NHTSA.

What mpg does a 2020 Jeep Grand Cherokee get?

EPA-rated combined fuel economy for the 2020 Jeep Grand Cherokee is 17.4 MPG. See the fuel economy table on this page for city and highway figures by engine and transmission.

What oil does a Grand Cherokee take?

5W-20 (3.6L); 5W-30 (5.7L HEMI)

What does NHTSA recall 20V-475 cover on the Jeep Grand Cherokee?

Recall 20V-475 covers certain 2014-2016 Grand Cherokees with the 3.0L EcoDiesel (shared with Ram 1500): the crankshaft-position sensor tone wheel may delaminate so the engine cannot sync injector and cam timing and may stall; dealers update PCM software to fall back on the…

What generation is the 2013 Jeep Grand Cherokee?

WK2 generation (2012-2021).