Reliable Auto DB

2020 Chrysler Pacifica reliability

Is it reliable?

The 2020 Chrysler Pacifica has 170 complaints with NHTSA after 7 years, or 11 per year. That is the fewest complaints per year among the 8 Pacifica years on this site. NHTSA has 5 recalls on file, including Traction battery, Latch or anchor, and Curtain.

2017 Chrysler Pacifica
Photo by Kevauto, resized from the original. Wikimedia Commons CC BY-SA 4.0
Complaints

170

Per year

11

Recalls

5

Years on the road

7

What owners report

The complaints owners file most often name Electrical system (64 of 170), then Engine (52) and Powertrain (38). Those filings include 7 that report a crash, 3 that report a fire, and 6 that report an injury.

Next to 2019 and 2021

The 2019 Pacifica has 356 complaints, 31 per year, and the 2021 has 368 complaints, 65 per year. The 2020 has fewer complaints per year than the 2019. The 2020 has fewer complaints per year than the 2021.

The complaint rate is complaints filed in this year’s first 3 years on the road, divided by however many of those years have passed. Recalls are a separate count. The numbers are for the US-market 2020 Chrysler Pacifica. How we count. Data as of .

Recalls (5)

Recall electrical system, propulsion system, traction battery 2026-06-04 · NHTSA campaign 26V362000
Summary Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Remedy Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
Recall adaptive equipment, wheelchair restraints, latch or anchor 2025-12-17 · NHTSA campaign 25V876000
Summary Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Remedy Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Recall air bags, side and window, curtain 2024-10-24 · NHTSA campaign 24V793000
Summary Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Remedy Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Recall electrical system, wiring, connectors and plugs 2023-01-17 · NHTSA campaign 23V010000
Summary Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Remedy Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Recall back-over prevention, sensing system, camera 2020-09-10 · NHTSA campaign 20V191000
Summary Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Remedy Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Complaints by component (170 total)

Electrical system
64
Engine
52
Powertrain
38
Steering
32
Fuel and propulsion system
9
Seats
6
Forward collision avoidance
5
Service brakes
5
Speed control
5
Air bags
4
Suspension
4
Visibility and wipers
4
Back-over prevention
3
Engine and engine cooling
3
Hybrid propulsion
3
Structure
3
Wheels
3
Seat belts
2
Exterior lighting
1
Lane departure
1
Latches, locks, and linkages
1
Tires
1
Visibility
1
Show 15 more Show less
Crash-flagged

7

Fire-flagged

3

Injury reports

6

Death reports

0

Complaints filed per year

7202062021202022262023402024392025322026
Excerpts from recent NHTSA complaint filings
  • "I took my 2020 Chrysler Pacifica Hybrid (VIN: [XXX]) to Sames Bastrop Chrysler Dodge Jeep Ram in [XXX], to have Safety Recall 52D performed on the high-voltage battery. Prior to bringing the van in, the vehicle was…"
    Electrical system · filed 2026-09-14
  • "I was about to pull out into a main road with my 3 kids in the car, and my steering wheel locked up and became impossible to drive, had to quickly reverse and could not make it home. I then received an error message on…"
    Steering · filed 2026-09-13
  • "I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and…"
    Electrical system, Engine, Fuel and propulsion system · filed 2026-09-08
  • "Our family was driving and our teen in the third row said his seatbelt came apart. We pulled over to inspect. He was in the third row driver side seat. The stitching for the seatbelt and the seat had disintegrated.…"
    Seat belts, Seats · filed 2026-09-07
  • "We own a 2020 Chrysler Pacifica Hybrid that had been operating without any significant issues for approximately six years. Recently, the vehicle was subject to a recall involving the charging system, and we brought it…"
    Electrical system · filed 2026-09-01

Fuel economy

Trim Engine Transmission Drive City Hwy Combined Annual fuel cost
Pacifica 3.6L, 6-cyl Automatic 9-speed Front-wheel drive 19 28 22 MPG $2950
Pacifica all-wheel drive 3.6L, 6-cyl Automatic 9-speed All-wheel drive 17 25 20 MPG $3250
Pacifica hybrid 3.6L, 6-cyl Automatic (variable gear ratios) Front-wheel drive 29 30 30 MPG / 520 mi range $2150

Specs and fitment

RU generation, 2017–present
Body styles Minivan
Oil 0W-20 full synthetic (3.6L V6) , 5.5 qt capacity
Tire size 235/65R17 (common trims)

Known issues for this generation

Recall 23V-010 covers certain 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric vehicles: an internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown. Dealers update the Power Inverter Module software and, if needed, update the instrument panel cluster and ECM software.

Compare

Previous year 2019 Chrysler Pacifica Next year 2021 Chrysler Pacifica See every Chrysler Pacifica model year →

Frequently asked questions

Is the 2020 Chrysler Pacifica reliable?

The 2020 Chrysler Pacifica has 170 complaints with NHTSA after 7 years, or 11 per year. That is the fewest complaints per year among the 8 Pacifica years on this site. NHTSA has 5 recalls on file, including Traction battery, Latch or anchor, and Curtain.

What are common problems with a 2020 Chrysler Pacifica?

The complaints owners file most often name Electrical system (64 of 170), then Engine (52) and Powertrain (38). Those filings include 7 that report a crash, 3 that report a fire, and 6 that report an injury.

Is the 2020 Chrysler Pacifica more reliable than the years next to it?

The 2019 Pacifica has 356 complaints, 31 per year, and the 2021 has 368 complaints, 65 per year. The 2020 has fewer complaints per year than the 2019. The 2020 has fewer complaints per year than the 2021.

Has the 2020 Chrysler Pacifica been recalled?

The 2020 Chrysler Pacifica has 5 recalls on file with NHTSA. See the recalls table on this page for dates, components, and remedies.

How many complaints have owners filed about the 2020 Chrysler Pacifica?

Owners have filed 170 complaints about the 2020 Chrysler Pacifica with NHTSA.

What mpg does a 2020 Chrysler Pacifica get?

EPA-rated combined fuel economy for the 2020 Chrysler Pacifica is 24 MPG. See the fuel economy table on this page for city and highway figures by engine and transmission.

What engine oil does a Chrysler Pacifica use?

0W-20 full synthetic (3.6L V6)

What does NHTSA recall 23V-010 cover on the Chrysler Pacifica?

Recall 23V-010 covers certain 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric vehicles: an internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

What generation is the 2018 Chrysler Pacifica?

RU generation (2017-present).