Reliable Auto DB

2021 Ram Promaster City reliability

Is it reliable?

NHTSA's file on the 2021 Ram Promaster City holds 5 complaints after 6 years, a rate of 1 per year. Promaster City years here cluster close together — the other years’ median is 1 complaints per year. NHTSA has 3 recalls on file, including Turn signal, Seat belts, and Brake control module.

2015 Ram Promaster City
Photo by Mr.choppers, resized from the original. Wikimedia Commons CC BY-SA 3.0
Complaints

5

Per year

1

Recalls

3

Years on the road

6

What owners report

The complaints owners file most often name Engine (3 of 5), then Equipment (1) and Exterior lighting (1).

Next to 2020 and 2022

The 2020 Promaster City has 1 complaint, 0 per year, and the 2022 has 2 complaints, 0 per year. The 2021 has more complaints per year than the 2020. The 2021 has more complaints per year than the 2022.

The complaint rate is complaints filed in this year’s first 3 years on the road, divided by however many of those years have passed. Recalls are a separate count. The numbers are for the US-market 2021 Ram Promaster City. How we count. Data as of .

Recalls (3)

Recall exterior lighting, turn signal 2021-09-21 · NHTSA campaign 21V728000
Summary Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Remedy Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
Recall Seat belts 2021-09-09 · NHTSA campaign 21V699000
Summary Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Remedy Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403. FCA US LLC's number for this recall is Y61.
Recall Brake control module 2021-03-09 · NHTSA campaign 21V147000
Summary Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Remedy FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.

Complaints by component (5 total)

Engine
3
Equipment
1
Exterior lighting
1
Seat belts
1
Crash-flagged

0

Fire-flagged

0

Injury reports

0

Death reports

0

Complaints filed per year

220211202222024
Excerpts from recent NHTSA complaint filings
  • "Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000.…"
    Engine · filed 2024-12-12
  • "Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000.…"
    Engine · filed 2024-12-12
  • "Engine oil leak at the oil filter. The oil filter monting surface has a defect (not flat) allowing oil to push out. It is currently available for inspection, but it is scheduled to been seen by the dealer to be replaced…"
    Engine · filed 2022-04-03
  • "The contact owns a 2021 Ram Promaster City. The contact had initially received a recall notice for NHTSA Campaign Number: 21V728000 (Exterior Lighting). He then called the dealer and was informed that there was an…"
    Exterior lighting, Seat belts · filed 2021-12-30
  • "Two instances of rooftop tent opening without human interaction. Incident 1 // 9-17-21: Vehicle was parked and the front drivers side latch (attached photo) opened due to gusts of wind. Incident 2 // 9-19-21: When…"
    Equipment · filed 2021-09-20

Fuel economy

Trim Engine Transmission Drive City Hwy Combined Annual fuel cost
Promaster City 2.4L, 4-cyl Automatic 9-speed Front-wheel drive 21 28 24 MPG $2700

Specs and fitment

1st generation, 2015–2022
Body styles Van
Oil 0W-20 , 5.5 qt capacity
Tire size 215/55R16 (common US)

Known issues for this generation

Recall 18V-149 covers certain 2018 RAM ProMaster City vehicles: gears within the hydraulic rack-and-pinion steering system may have a casting defect that can cause a crack and a loss of hydraulic steering assist. Dealers inspect the steering gear housing and replace any affected rack-and-pinion assembly. Recall 18V-129 covers certain 2018 ProMaster City vehicles: the tire placard may indicate the incorrect total number of occupants; dealers install a corrected placard.

Compare

See every Ram Promaster City model year →

Frequently asked questions

Is the 2021 Ram Promaster City reliable?

NHTSA's file on the 2021 Ram Promaster City holds 5 complaints after 6 years, a rate of 1 per year. Promaster City years here cluster close together — the other years’ median is 1 complaints per year. NHTSA has 3 recalls on file, including Turn signal, Seat belts, and Brake control module.

What are common problems with a 2021 Ram Promaster City?

The complaints owners file most often name Engine (3 of 5), then Equipment (1) and Exterior lighting (1).

Is the 2021 Ram Promaster City more reliable than the years next to it?

The 2020 Promaster City has 1 complaint, 0 per year, and the 2022 has 2 complaints, 0 per year. The 2021 has more complaints per year than the 2020. The 2021 has more complaints per year than the 2022.

Has the 2021 Ram Promaster City been recalled?

The 2021 Ram Promaster City has 3 recalls on file with NHTSA. See the recalls table on this page for dates, components, and remedies.

How many complaints have owners filed about the 2021 Ram Promaster City?

Owners have filed 5 complaints about the 2021 Ram Promaster City with NHTSA.

What mpg does a 2021 Ram Promaster City get?

EPA-rated combined fuel economy for the 2021 Ram Promaster City is 24 MPG. See the fuel economy table on this page for city and highway figures by engine and transmission.

What oil does a Ram ProMaster City take?

0W-20; capacity is about 5.5 quarts with filter.

What does recall 18V-149 cover on the ProMaster City?

Certain 2018 ProMaster City vehicles: gears within the hydraulic rack-and-pinion steering system may fail. See the NHTSA campaign for the remedy.

What tire size is common on US ProMaster City vans?

215/55R16 is a common US fitment; confirm the door placard.