Reliable Auto DB

2017 Ram Promaster City reliability

Is it reliable?

Owners have filed 76 complaints with NHTSA about the 2017 Ram Promaster City over 10 years — 9 per year. That is more complaints per year than most Promaster City years here — over the median of the other years, which is 1. NHTSA has 3 recalls on file, including Equipment, Labels, and Side and window.

2015 Ram Promaster City
Photo by Mr.choppers, resized from the original. Wikimedia Commons CC BY-SA 3.0
Complaints

76

Per year

9

Recalls

3

Years on the road

10

What owners report

The complaints owners file most often name Engine (27 of 76), then Electrical system (24) and Powertrain (14). Those filings include 2 that report a crash and 4 that report a fire.

Next to 2016 and 2018

The 2016 Promaster City has 57 complaints, 7 per year, and the 2018 has 1 complaint, 0 per year. The 2017 has more complaints per year than the 2016. The 2017 has more complaints per year than the 2018.

The complaint rate is complaints filed in this year’s first 3 years on the road, divided by however many of those years have passed. Recalls are a separate count. The numbers are for the US-market 2017 Ram Promaster City. How we count. Data as of .

Recalls (3)

Recall Equipment 2017-12-21 · NHTSA campaign 17V824000
Summary Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Remedy Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Recall Labels 2017-09-26 · NHTSA campaign 17V601000
Summary Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Remedy Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.
Recall air bags, side and window 2016-12-28 · NHTSA campaign 16V953000
Summary Chrysler (FCA US LLC) is recalling one model year 2017 RAM ProMaster City vehicle manufactured on November 5, 2016. This vehicle has side curtain air bags that may not inflate properly in the event of a crash.
Remedy Chrysler has notified the owner, and a dealer inspected the side curtain air bags, free of charge. The recall began January 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S95.

Complaints by component (76 total)

Engine
27
Electrical system
24
Powertrain
14
Exterior lighting
8
Service brakes
5
Visibility and wipers
5
Engine and engine cooling
4
Structure
4
Equipment
3
Steering
3
Fuel and propulsion system
2
Fuel system, gasoline
2
Wheels
2
Electronic stability control (ESC)
1
Lane departure
1
Latches, locks, and linkages
1
Seat belts
1
Speed control
1
Suspension
1
Show 11 more Show less
Crash-flagged

2

Fire-flagged

4

Injury reports

0

Death reports

0

Complaints filed per year

6201782018122019162020920214202252023520249202522026
Excerpts from recent NHTSA complaint filings
  • "COMPONENT FAILED: Left transmission mount bracket and its fasteners on a 2017 RAM ProMaster with 3.6L V6 Pentastar (sales code ERB) and 62TE 6-speed automatic (sales code DG2). At least one bracket-to-transaxle bolt…"
    Engine · filed 2026-05-18
  • "Odometer Fraud. The contact purchased a 2017 Ram Promaster 1500. The vehicle was purchased on February 16, 2024. The contact stated that at the time of purchase, the mileage was 84,000. The vehicle was taken to…"
    Electrical system · filed 2026-02-23
  • "Vehicle is failing oil consumption test at 97,571 miles. They are saying it’s burning excessive oil due to failed piston which ran had an open recall for . I’d like my vehicle to be considered for oil consumption test…"
    Engine · filed 2025-12-08
  • "The contact owns a 2017 Ram Promaster City. The contact stated that while coming to a stop, there was gray smoke coming from the exhaust pipe and the engine. The check engine warning light was illuminated. The contact…"
    Engine · filed 2025-06-20
  • "The contact owns a 2017 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 19V818000 (Equipment, Engine and Engine Cooling); however, the part to do the recall repair was not yet available.…"
    Engine and engine cooling, Equipment · filed 2025-05-21

Fuel economy

Trim Engine Transmission Drive City Hwy Combined Annual fuel cost
Promaster City 2.4L, 4-cyl Automatic 9-speed Front-wheel drive 21 28 24 MPG $2700

Specs and fitment

1st generation, 2015–2022
Body styles Van
Oil 0W-20 , 5.5 qt capacity
Tire size 215/55R16 (common US)

Known issues for this generation

Recall 18V-149 covers certain 2018 RAM ProMaster City vehicles: gears within the hydraulic rack-and-pinion steering system may have a casting defect that can cause a crack and a loss of hydraulic steering assist. Dealers inspect the steering gear housing and replace any affected rack-and-pinion assembly. Recall 18V-129 covers certain 2018 ProMaster City vehicles: the tire placard may indicate the incorrect total number of occupants; dealers install a corrected placard.

Compare

Previous year 2016 Ram Promaster City See every Ram Promaster City model year →

Frequently asked questions

Is the 2017 Ram Promaster City reliable?

Owners have filed 76 complaints with NHTSA about the 2017 Ram Promaster City over 10 years — 9 per year. That is more complaints per year than most Promaster City years here — over the median of the other years, which is 1. NHTSA has 3 recalls on file, including Equipment, Labels, and Side and window.

What are common problems with a 2017 Ram Promaster City?

The complaints owners file most often name Engine (27 of 76), then Electrical system (24) and Powertrain (14). Those filings include 2 that report a crash and 4 that report a fire.

Is the 2017 Ram Promaster City more reliable than the years next to it?

The 2016 Promaster City has 57 complaints, 7 per year, and the 2018 has 1 complaint, 0 per year. The 2017 has more complaints per year than the 2016. The 2017 has more complaints per year than the 2018.

Has the 2017 Ram Promaster City been recalled?

The 2017 Ram Promaster City has 3 recalls on file with NHTSA. See the recalls table on this page for dates, components, and remedies.

How many complaints have owners filed about the 2017 Ram Promaster City?

Owners have filed 76 complaints about the 2017 Ram Promaster City with NHTSA.

What mpg does a 2017 Ram Promaster City get?

EPA-rated combined fuel economy for the 2017 Ram Promaster City is 24 MPG. See the fuel economy table on this page for city and highway figures by engine and transmission.

What oil does a Ram ProMaster City take?

0W-20; capacity is about 5.5 quarts with filter.

What does recall 18V-149 cover on the ProMaster City?

Certain 2018 ProMaster City vehicles: gears within the hydraulic rack-and-pinion steering system may fail. See the NHTSA campaign for the remedy.

What tire size is common on US ProMaster City vans?

215/55R16 is a common US fitment; confirm the door placard.