2020 Mazda CX-5 reliability
The 2020 Mazda CX-5 has 106 complaints with NHTSA after 7 years, or 10 per year. That is fewer complaints per year than most CX-5 years here — under the median of the other years, which is 15. NHTSA has no recalls on file for this model year.
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7
The complaints owners file most often name Electrical system (30 of 106), then Engine (17) and Service brakes (13). Those filings include 9 that report a crash and 6 that report an injury.
The 2019 CX-5 has 270 complaints, 13 per year, and the 2021 has 146 complaints, 29 per year. The 2020 has fewer complaints per year than the 2019. The 2020 has fewer complaints per year than the 2021.
The complaint rate is complaints filed in this year’s first 3 years on the road, divided by however many of those years have passed. Recalls are a separate count. The numbers are for the US-market 2020 Mazda CX-5. How we count. Data as of .
Recalls (0)
No recalls on file with NHTSA for this model year.
Complaints by component (106 total)
Show 12 more Show less
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Complaints filed per year
Excerpts from recent NHTSA complaint filings
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"I purchased a brand new Mazda CX5 in 2020 that now has 46,000 miles on it. It is experiencing the known “ghost touch” issue in which the entertainment system and screen displayed in the center of the dashboard turns…"
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"Cylinder Head has failed at 53,000 miles. Mazda has a technical service bulletin acknowledging that this is a common occurrence with this part. They have an extended warranty for the turbo engine but not for the…"
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"The infotainment display screen on my 2020 Mazda CX-5 has suffered a severe hardware failure resulting in un-commanded inputs, commonly known as "ghost touching." While driving at highway speeds, the touchscreen…"
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"Read windshield just shattered while driving down the highway. No object hit the windshield. On I-95 near PHL airport, near exit for Rt 420"
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"The vehicle infotainment system including the touchscreen display and Connectivity Master Unit malfunctioned. The touchscreen operates without driver input, the system freezes or glitches, audio activates unexpectedly,…"
NHTSA crash ratings
| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 2020 Mazda CX-5 SUV AWD | 5 stars | 5 stars | 5 stars | 4 stars |
| 2020 Mazda CX-5 SUV FWD | 5 stars | 5 stars | 5 stars | 4 stars |
Stars are how this vehicle did in NHTSA crash tests. They are a safety result, separate from the complaint record. Not rated means that test was not run for this version.
Fuel economy
| Trim | Engine | Transmission | Drive | City | Hwy | Combined | Annual fuel cost |
|---|---|---|---|---|---|---|---|
| CX-5 two-wheel drive | 2.5L, 4-cyl | Automatic (6-speed) | Front-wheel drive | 25 | 31 | 28 MPG | $2300 |
| CX-5 four-wheel drive | 2.5L, 4-cyl | Automatic (6-speed) | Four-wheel drive | 24 | 30 | 26 MPG | $2500 |
| CX-5 four-wheel drive | 2.5L, 4-cyl | Automatic (6-speed) | Four-wheel drive | 22 | 27 | 24 MPG | $2700 |
Specs and fitment
Known issues for this generation
Safety recall 19V-497 (Mazda 3719F) covers certain 2018-2019 CX-5 vehicles (and certain Mazda6 and 2019 Mazda3) whose powertrain control module software can stall the engine; dealers reprogram the PCM free of charge. Safety recall 21V-875 (Mazda 5321K) covers certain 2018-2019 CX-5 vehicles among other Mazda models whose low-pressure fuel-pump impeller may crack or deform and fail, which can stall the engine; dealers replace the fuel pumps. The published unit totals for both campaigns include other Mazda nameplates, not CX-5 alone. Safety recall 18V-426 (Mazda 2718F) covers a limited 2018 CX-5 build run whose side curtain air bags may not unfold properly in a side impact or rollover, failing FMVSS 226; dealers replace the curtain air bags.
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Frequently asked questions
Is the 2020 Mazda CX-5 reliable?
The 2020 Mazda CX-5 has 106 complaints with NHTSA after 7 years, or 10 per year. That is fewer complaints per year than most CX-5 years here — under the median of the other years, which is 15. NHTSA has no recalls on file for this model year.
What are common problems with a 2020 Mazda CX-5?
The complaints owners file most often name Electrical system (30 of 106), then Engine (17) and Service brakes (13). Those filings include 9 that report a crash and 6 that report an injury.
Is the 2020 Mazda CX-5 more reliable than the years next to it?
The 2019 CX-5 has 270 complaints, 13 per year, and the 2021 has 146 complaints, 29 per year. The 2020 has fewer complaints per year than the 2019. The 2020 has fewer complaints per year than the 2021.
Has the 2020 Mazda CX-5 been recalled?
NHTSA has no recalls on file for the 2020 Mazda CX-5.
How many complaints have owners filed about the 2020 Mazda CX-5?
Owners have filed 106 complaints about the 2020 Mazda CX-5 with NHTSA.
What mpg does a 2020 Mazda CX-5 get?
EPA-rated combined fuel economy for the 2020 Mazda CX-5 is 26 MPG. See the fuel economy table on this page for city and highway figures by engine and transmission.
What engine oil does a Mazda CX-5 use?
US CX-5 manuals specify SAE 0W-20 for SKYACTIV-G gasoline engines.
What generation is the 2018 Mazda CX-5?
2nd generation / KF (2017-on).
What tire sizes does a Mazda CX-5 use?
First-gen pages often list 225/65R17; second-gen trims also use 225/55R19 among other sizes.