Reliable Auto DB

2020 Dodge Journey reliability

Is it reliable?

NHTSA's file on the 2020 Dodge Journey holds 65 complaints after 7 years, a rate of 2 per year. That is fewer complaints per year than most Journey years here — under the median of the other years, which is 22. NHTSA has 1 recall on file, including Camera.

2012 Dodge Journey
Photo by Noah Wulf, resized from the original. Wikimedia Commons CC BY-SA 4.0
Complaints

65

Per year

2

Recalls

1

Years on the road

7

What owners report

The complaints owners file most often name Electrical system (19 of 65), then Back-over prevention (14) and Engine (8). Those filings include 1 that reports a crash, 1 that reports a fire, and 1 that reports an injury.

Next to 2019 and 2021

The 2019 Journey has 100 complaints, 5 per year, and the 2021 has 0 complaints, 0 per year. The 2020 has fewer complaints per year than the 2019. The 2020 has more complaints per year than the 2021.

The complaint rate is complaints filed in this year’s first 3 years on the road, divided by however many of those years have passed. Recalls are a separate count. The numbers are for the US-market 2020 Dodge Journey. How we count. Data as of .

Recalls (1)

Recall back-over prevention, sensing system, camera 2025-08-26 · NHTSA campaign 25V552000
Summary Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Remedy Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

Complaints by component (65 total)

Electrical system
19
Back-over prevention
14
Engine
8
Exterior lighting
5
Powertrain
3
Service brakes
3
Steering
3
Visibility and wipers
3
Air bags
2
Seat belts
2
Speed control
2
Tires
2
Engine and engine cooling
1
Forward collision avoidance
1
Hydraulic brakes
1
Lane departure
1
Suspension
1
Show 9 more Show less
Crash-flagged

1

Fire-flagged

1

Injury reports

1

Death reports

0

Complaints filed per year

420211202262023132024212025202026
Excerpts from recent NHTSA complaint filings
  • "My 2020 Dodge Journey is subject to FCA Recall 59C / NHTSA Campaign 25V-552 involving the rearview camera. The camera malfunction affected the rearview image used when backing. While the recall was open, I contacted an…"
    Back-over prevention · filed 2026-09-18
  • "When starting my car and turning on my air or heat component the front will turn on but the components in the middle won’t! You have to hit the panel to make it turn on and when your driving the middle component shuts…"
    Electrical system · filed 2026-08-22
  • "The contact owns a 2020 Dodge Journey. The contact stated that while reversing the vehicle, the rear-view camera was inverted. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over…"
    Back-over prevention · filed 2026-08-13
  • "The wiring harness for back hatch the coating of the wire are all cracking . The passenger side rear back up light wasn’t working and the harness is cracking the wiring when opening and closing the hatch . I have…"
    Electrical system · filed 2026-08-10
  • "The contact owns a 2020 Dodge Journey. The contact stated that while reversing at an undisclosed speed, the rearview camera image was intermittently flipped, distorted, and inoperative. No warning lights were…"
    Back-over prevention · filed 2026-06-26

Fuel economy

Trim Engine Transmission Drive City Hwy Combined Annual fuel cost
Journey 2.4L, 4-cyl Automatic 4-speed Front-wheel drive 19 25 21 MPG $3100

Specs and fitment

JC generation, 2012–2020
Body styles Crossover
Oil 5W-20 (2.4L four-cylinder; 3.6L V6 uses 5W-20 in US service) , 4.5 qt capacity
Tire size 225/65R17 (most trims)

Known issues for this generation

Recall 18V-396 covers certain 2018 Dodge Journey vehicles: when reverse gear is selected, the rear camera view may not be fully visible within two seconds, so the vehicles fail to meet FMVSS 111 rear visibility timing. Dealers update the radio software. Recall 18V-332 covers certain 2014-2018 Dodge Journey, Charger, and Durango vehicles and other FCA products: wiring may chafe and cause a short, increasing fire risk; dealers inspect and repair wiring and add protective covering.

Compare

Previous year 2019 Dodge Journey See every Dodge Journey model year →

Frequently asked questions

Is the 2020 Dodge Journey reliable?

NHTSA's file on the 2020 Dodge Journey holds 65 complaints after 7 years, a rate of 2 per year. That is fewer complaints per year than most Journey years here — under the median of the other years, which is 22. NHTSA has 1 recall on file, including Camera.

What are common problems with a 2020 Dodge Journey?

The complaints owners file most often name Electrical system (19 of 65), then Back-over prevention (14) and Engine (8). Those filings include 1 that reports a crash, 1 that reports a fire, and 1 that reports an injury.

Is the 2020 Dodge Journey more reliable than the years next to it?

The 2019 Journey has 100 complaints, 5 per year, and the 2021 has 0 complaints, 0 per year. The 2020 has fewer complaints per year than the 2019. The 2020 has more complaints per year than the 2021.

Has the 2020 Dodge Journey been recalled?

The 2020 Dodge Journey has 1 recall on file with NHTSA. See the recalls table on this page for dates, components, and remedies.

How many complaints have owners filed about the 2020 Dodge Journey?

Owners have filed 65 complaints about the 2020 Dodge Journey with NHTSA.

What mpg does a 2020 Dodge Journey get?

EPA-rated combined fuel economy for the 2020 Dodge Journey is 21 MPG. See the fuel economy table on this page for city and highway figures by engine and transmission.

What year did Dodge stop selling the Journey in the US?

US sales ended after the 2020 model year.

What engine oil does a Dodge Journey use?

5W-20 (2.4L four-cylinder; 3.6L V6 uses 5W-20 in US service)

What does NHTSA recall 18V-396 cover on the Dodge Journey?

Recall 18V-396 covers certain 2018 Dodge Journey vehicles: when reverse gear is selected, the rear camera view may not be fully visible within two seconds, so the vehicles fail to meet FMVSS 111 rear visibility timing.